Refund policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your merchandise for any reason, you may return the product within 30 days of receipt. We accept returns for refund only — no exchanges. All refunds will be processed using the same payment method used for the original order. Once we have received your return shipment, please allow 14 business days for your return to be fully processed.

All returns must meet the following criteria:
- All returns must be accompanied by a receipt and made within 30 days of purchase.
- Vyzer will not accept returns if: the item has obviously been used, smells of cologne, perfume, smoke, or any other odor, or if there are stains, holes, marks, or other imperfections.
- Shipping costs for returns will not be refunded. The customer is responsible for the return shipping costs to the warehouse/address indicated in the return instructions.
- Vyzer is not responsible for taxes, duties, or import fees on international orders.

To return an item purchased from Vyzer, you must obtain a Return Authorization number (RA#):
1. Email info@vyzershop.com to request an RA#.
2. In your email, briefly describe the issue and list the items you are returning.
3. Pack all return items securely in the original packaging if possible.
4. Write the RA# clearly on the outside of the package.
5. We recommend using a trackable shipping service when sending your return.